Refund & Cancellation Policy

Last updated: 14 October 2026

• Why we take a deposit
• Reels editing
• SaaS explainers and launch videos
• If we can't finish your project
• Revisions and changes
• How refunds are paid
• How to cancel
• Complaints

We keep payments simple so you always know where you stand. This policy explains what happens if you need to cancel. Your written quote may add details for your project.

1. Why we take a deposit

Every project starts with a 50% upfront payment. It reserves time in our schedule and covers the planning and work at the start of your project.

2. Reels editing

• Before we start work: cancel and we'll refund your upfront payment in full.
• After we've started editing: the upfront payment is non-refundable, as it covers work already done.
• After the edit is complete: the remaining 50% is due before we deliver the final, unwatermarked file.

3. SaaS explainers and launch videos

• Before storyboard work starts: cancel and we'll refund your upfront payment in full.
• During the brief, storyboard or visual design stages: the upfront payment is non-refundable, as it covers this work.
• After you approve the visual designs: the second 50% is due before animation starts. Once animation has started, payments are non-refundable.

4. If we can't finish your project

If we have to cancel for reasons on our side, we'll refund any payment for work we haven't delivered.

5. Revisions and changes

Each package includes the revision rounds listed on our pricing. Extra revisions, or changes to an approved storyboard or design, are quoted separately and aren't grounds for a refund. If something we delivered doesn't match what we agreed, tell us within 7 days of delivery and we'll fix it.

6. How refunds are paid

Approved refunds go back to your original payment method within 7–10 working days. We don't charge cancellation fees beyond what's described here.

7. How to cancel

Email harshul@oddorange.co with your project name. The date we receive your email is the cancellation date.

8. Complaints